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Shipping policy

Delivery
When will I receive my order?
It takes 2-7 days for your order to be processed, after which it is dispatched.
Delivery time depends on your location, but normal delivery times are:

Europe: 3-10 working days
USA: 3-7 working days
International: 5-20 working days
Where will my order be shipped from?
We work with an on-demand order fulfillment company with facilities all over the world!

What do I need to know about international ordering?
Shipments outside the US and EU may be subject to customs fees depending on the country of destination. Fees may vary depending on the value of the order, country restrictions, and other factors that depend on the product itself. These fees are the responsibility of the final recipient.

When ordering internationally, we strongly recommend that you include your telephone number on your order - this will reduce the risk of your order being lost in transit and make the delivery of your order smoother.

My order should already be here, but I still don't have it. What should I do?
Before contacting us, please help us by doing the following:


If you do find an error in your delivery address, we can send you a replacement order, but the new order will be placed at your expense.

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand supplier. They have branches all over the world, so depending on your location, your orders are printed and shipped from the factory that can do it most efficiently.

How can I track my order?

Once your order has been dispatched, you will receive a tracking link in your email. If you have any questions about tracking or your shipment, please email us at design@msart.lv.

I received the wrong/damaged product, what should I do? We are very sorry if the product you ordered has arrived damaged. To help us resolve this quickly for you, please email us at design@msart.lv within one week with photos of the damaged product, your order number, and any other order details. We will contact you and provide a solution as soon as possible!

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

How are your products packaged for shipment?

As a general rule of thumb, all Printful products are packaged in paper or plastic mailers or cardboard boxes. Depending on local supply availability, packaging can be made of recycled, partially recycled, or virgin materials. Whenever needed, we use clear mailers, tissue paper, foam pouches, or bubble wrap to protect products from breaking or scratching.

The most commonly used packaging in our facilities is a post-consumer recycled (PCR) plastic mailer. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer. 

PCR plastics are made from items people recycle every day, like plastic bags and bottles. Most of our PCR plastics are made from shopping bags and wrapping films.

The amount of PCR in the packaging differs for each fulfillment location, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments.

As of May 2022, we’re starting to gradually switch to 90%–100% PCR plastic packaging for apparel products in our in-house facilities all over North America. 

Below is an extensive list of various product categories and their packaging descriptions.

Apparel and other textile products

Textile products, including clothing and home & living products like towels, blankets, pillowcases, etc., are generally packaged in post-consumer recycled (PCR) polymer mailers. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer. 

We use compostable eco mailers for all apparel orders fulfilled in Australia. These mailers have the supplier’s name and composting instructions on them.

Apparel orders in the Japanese and Chinese partner facilities are packaged in plastic mailers.

Hats

Structured hats are packaged in corrugated cardboard boxes. Beanies are packed in post-consumer recycled (PCR) polymer mailers, just like other apparel items.

Home & living

Most sublimated home textile items go in post-consumer recycled (PCR) polymer mailers. Large products and oversized multi-item shipments are packaged in cardboard boxes.

Mugs, water bottles, tumblers, and other drinkware are packaged in cardboard boxes, as are all beauty products like body washes and lotions. Jigsaw puzzles sent from our partner facility are protected by a recycled cardboard box.

Stationery 

We use kraft envelopes or resealable plastic bags with stay-flat inserts to pack stickers, depending on the location. Similarly, we use kraft envelopes to package greeting cards and postcards.

Journals are shipped in flat paper mailers, while notebooks and calendars are packed in cardboard boxes.

Wall art

Canvases and framed posters also come in cardboard boxes ranging in dimensions from 12 × 18 × 2 to 28 × 38 × 6 in.

Framed posters are first wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap or a foam pouch.

Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid using plastic caps. In several locations, we use stay-flat envelopes for posters in size 8 × 10 in. Orders fulfilled in Australia are packaged in cylinder cardboard tubes.

Other decors

Printful offers other home decor and small accessories that are fulfilled by well-respected and tested partner companies across the globe. Our partners use cardboard boxes for larger products like metal prints. Small items like pin buttons and magnets are packed in paper mailers. 

Tech accessories

Most facilities use paper mailers to pack phone cases. Our partners in Japan use a mix of plastic bags and padded paper envelopes to package phone cases. 

AirPods® go in padded paper mailers with an additional protective polypropylene pouch inside.

Gaming mouse pads are packed into corrugated cardboard boxes.

VerpackG

LUCID identification number
DE4402313676935